mercure sydney

Frequently Asked Questions – Mercure Sydney

For your convenience, Mercure Sydney has assembled a list of some of the most frequently asked questions regarding our hotel. If you need further information, please don’t hesitate to contact us.

Are there any laundry / self-laundry facilities in the hotel?

Laundry facilities and services are available at Mercure Sydney Hotel. The self-laundry facilities are located on Level B1 of the hotel with simple instructions and laundry items available to assist you. 
Alternatively, Mercure Sydney Hotel offers in-house guests laundry services and pick up anytime from your room and return within 24 hours.

Are there babysitting services available?

Babysitting services can be provided by a local company called My Little Friend. They have been operating for nearly 20 years and Mercure Sydney has been working closely with My Little Friend for more than 5 years. We trust their professionalism and can recommend them to look after your little one.

For further enquiries and rates, please contact Concierge at +612 9217 6666 or My Little Friend directly on +612 9798 9373 or +614 1977 4466.

Are there smoking floors available?

There are two smoking floors available in the hotel, located on the 11th and 12th floors (on request only).

Do we have a minibar in the room?

Yes. In-room minibars are available in all of our guest rooms and stocked with our favourite treats.

Do you have a car park and how much does it cost?

Yes the hotel offers an onsite under cover car park facility. Our car parking rates for guests are:

0-0.5 Hours                                                  $9.00
0.5 - 1 Hours                                                $18.00
1 - 2 Hours                                                   $32.00
2 - 3 Hours                                                   $39.00
3 - 4 Hours                                                   $45.00
4+ (maximum per 24 hour Period)       $50.00

Prices are subject to change. 

Note: The car park has a height restriction of 2.1 metres.

Do you have a pool?

Yes. Mercure Sydney’s indoor rooftop pool is located on the 15th floor, access via the 14th floor. The pool opens from 05:30 – 24:00. Our pool is 12 metres long with clear depth markings and is heated during the colder seasons for your enjoyment. Other facilities located on this floor include a gym with air-conditioning and a sauna.

Does Mercure Sydney Hotel operate a shuttle bus service?

There are no airport shuttle bus services from Mercure Sydney Hotel. 

The hotel is located right in the heart of Sydney CBD with several public transport options right at the doorstep including train (Central Station), bus (on Railway Square), taxi and Light Rail.

The train offers a direct line into Central from Sydney's Domestic and International Terminals. 

How big are the rooms?

Standard rooms, Superior City View rooms and Balcony rooms are 28 sq metres and Deluxe rooms and Studio rooms are 34 sq metres

How do I get to the Central station?

From the rear entry / exit of the hotel, cross over to Lee street at the traffic lights located behind Michel's Patisserie. Continue along Lee street then looking to the right you will see the large clock tower located directly above Central station. Proceed directly towards the Clock Tower and enter the station. It is approximately a 5-minute walk.

How do I get to the Sydney Harbour or Darling Harbour from the hotel?

Sydney Harbour is located 3km from the hotel. There are a few ways to reach one of the world’s favorite attractions either 10 minutes by train, 15 minutes by taxi, 20 minutes by bus or 45 minutes walking. 

Darling Harbour is located 1.5 km from Mercure Sydney. Enjoy a 10 minute walk down the rejuventated Goods Line or hop onto the light rail and you will be in Sydney’s favorite destination for leisure and entertainment in less than 10 minutes. 

How far are you to Central railway station?

Mercure Sydney is only 200 meters away from Central station, located directly across the road. The hotel is less than 5 minutes walk away. The best exit to take when leaving Central train station is the Railway Square, UTS and George street exit. 

How much does breakfast cost at Four Elements Restaurant & Bar?

Mercure Sydney Hotel signature Four Elements Restaurant & Bar located on Level 1 of the hotel offers healthy delicious full buffet breakfast from 06:30am – 10:00am Monday – Friday; and 06:30am – 11:00am on Saturday, Sunday and all Public Holidays. Full buffet breakfast is available for $29.50 per person or enjoy a Continental selection for $25.00 per person.

Feeling a bit lazy? Our 24 hour room service allows you to sleep in and enjoy breakfast in your room! Simply dial ‘4’ from your room to speak to one of our friendly room service staff and place your order. 

Children between the age of 0 – 15 stay and eat free breakfast when accompanied by a paying adult.

How much does it cost for an additional person / rollaway?

The hotel offers a rollaway bedding at $75 per person per night. Double/Twin rooms cannott accomodate a rollaway bed. The addittional bedding must be requested at the time of booking.

A maximum occupancy does apply for all room types. Be sure to speak with our reservations team for more information. 

I am a regular guest at Mercure Sydney and other Accor properties, which rewards program should I sign up for?

As soon as you enter the AccorHotels loyalty programme, we are there to offer exclusive services and special attention during your entire stay. Whether on holiday or travelling for business, we do everything we can to meet your needs and make your trips as pleasant as possible.

Enjoy exclusive rates before anyone else gets them, free nights, online check in and room upgrades! Join now
www.accorhotels.com/gb/leclub

All loyalty members receive complimentary wifi at the hotel if they activate their membership before they stay.

If arriving earlier than check in time, is there any place we could store our luggage? Vise versa for late departure / check out

Concierge can store guest luggage on arrival if rooms are not available. They can also store luggage after check out for the remainder of that day. Long term luggage storage is available on the condition that there is a future reservation in place. 

If the train station is just 200 metres away, will it be noisy?

Whether you would like to concentrate on reading or simply relax after a hard day, the hotel's double glazed windows assure our guests will have a peaceful night’s sleep and as all train lines run underground, noise is heavily reduced.

Is it safe to leave my personal belongings in the hotel room?

Guests are given a maximum of 2 keys per room (unless otherwise requested) which have their own unique security code. In addition, there is a safe in the hotel room that enables you to place your personal belongings and lock it by keying your own pin code. 

Alternatively, Mercure Sydney Hotel offers 24 hour baggage storage located on Ground Level where your personal belongings will be well taken care of by concierge staff. 

For more information on our baggage storage and in-room safes, please call +61 (2) 9217 6666.

Is Mercure Sydney Hotel a disabled friendly hotel?

The Mercure Sydney Hotel is a mobility impaired friendly property. There are handles and rails the moment you enter from the front of the hotel on Little Regent Street. The Mercure Sydney Hotel offers special access accommodation as well as wheelchair friendly access from the Ground floor up to the highest floor of the building on Level 15 where our indoor swimming pool, fitness room and sauna are located. 

The hotel offers accommodation options for people with reduced mobility. These rooms house the same features as our standard rooms and are equipped with additional facilities including handles and rails for bathroom access.  

When booking your accommodation be sure to select the Accessible Room category.

May I have more information on the hotel facilities?

  • 24 hour Reception and Concierge 
  • Check-in Time: From 14:00 ; Check-out Time: 11:00 
    - If you arrive at the hotel prior to the check-in time, please ask our reception staff for access to the hotel’s complimentary Hospitality Room. (Please note this room is available to all guests waiting for check-in only. It is not for exclusive use.)
    - If you require guaranteed early access to your room prior to the check-in time, the hotel requires a previous night’s accommodation rate payment to secure the room.
    - If you require a later departure time on your check-out date, making the most of the day or due to having a late flight – Mercure Sydney offers you the opportunity to keep utilize your room at an additional cost of $20 per hour after 12:00.
  • Daily housekeeping services
  • Security lock in all rooms
  • Indoor rooftop swimming pool, gym and sauna
  • Doctor on call (fee applies)
  • Souvenir and Gift shop 
  • Extra bed / Rollaway available at an additional cost of $75.00 per night
  • 24 hour in-room dining service
  • Business services available
  • Credit cards accepted including AMEX, MasterCard, Diners, VISA, JCB, Bankcard (credit card surcharge fees apply)
  • ATM Machine 
  • In-house movies (pay direct)
  • Europcar car rental desk
  • Children’s policy (up to two children under 16 years of age can stay, free of charge when sharing a room with two adults, subject to the family using existing bedding. There will be an additional charge for a rollaway bed. Breakfast is included for two children up to 16 years in Mercure Hotels.
  • Laundry service
  • Luggage storage available
  • Free daily newspaper (on request)

Nearest supermarket or shopping centre?

Central Park is Sydney's newest boutique shopping mall. It houses a Woolworths supermarket as well as health, beauty and fashion stores. Visit www.centralparksydney.com for more information and store directory. 

Broadway shopping centre offers a large range of local and international retailers including H&M and Sephora. The centre also has a large range of food venues and a Hoyts Cinema complex. A short 10 minute walk from the hotel. Visit www.broadwaysydney.com.au for more information and store directory. 

Get some local flavour with Paddy's Market and Market city offering a vibrant Sydney market experience. Walking distance from the hotel and offering a large range of souvenirs, gifts, fresh food and fashion. Visit paddysmarket.com.au or www.marketcity.com.au.

For the quintessential Sydney shopping experience you can't go by the historic QVB for Australian and International designer shopping set in the beautiful and historic building. The world famous Pitt Street Mall is also a short walk from here. 

We need a car, where can we organize car rental?

There is a Europcar car rental desk located on the ground floor. Visit www.Europcar.com.au for more information or consult the hotel’s concierge for other options.

What activities or attractions are available for my children?

Sydney is also a playground for children with numerous activities to keep them entertained and energised. Walk down to Darling Harbour to see Sydney Aquarium, Madam Tassauds and Sydney Wildlife World. 

The Children’s Playground at Darling Quarter is one of the most spectacular ever built in Australia, featuring an array of fun activities that promote learning and imagination for all ages. Water games, climbing ropes, swings, slides, and a flying fox will keep the kids entertained for hours. And best of all, it’s free! www.darlingquarter.com/play

The hotel also offers a Kids Eat Free promotion every NSW school holiday period in Four Elements Restaurant and Bar. 

What are the available facilities / services for early arrival guests?

A Hospitality room located on Level 9 is available for early arrival guests to relax and freshen up if required. Please note this room is available to all guests waiting for check-in only. It is not for exclusive use. 

Complimentary wireless internet access is also available throughout the hotel for in-house guest for 30 minutes per day. Please consult one of our reception staff for further information. 

Mercure Sydney Hotel is located right in the heart of Sydney’s entertainment and shopping precinct. If you wish to explore Sydney before you check in but wish to leave your luggage, please do not hesitate to contact our concierge team for assistance.

What are the best ways to get around town and surrounds?

Mercure Sydney’s prime location with the many forms of public transport right at the hotel’s doorstep is an ideal way to visit the sights of Sydney. The best way to get around the city will also depend on the duration of your stay in Sydney and how often you will utilize the public transport; the most common activities are conducted by day tour companies that offer trips throughout Sydney and its surrounds. 

Visit www.aatkings.com.auwww.aptouring.com.au or www.131500.com.au for specific transport information.

What are the internet access prices?

Mercure Sydney provides wifi internet access in all guest rooms. Each booking receives 1/2 an hour free each day. The hotel charges $10 per 24 hours for standard internet access and $15 per 24 hours for premium internet access.

What are the terms & conditions of the 'Kids stay & eat free breakfast' deal?

Up to two children between 0 - 15 years of age could stay free using the same bedding in the room and eat free breakfast when dining with parents at Four Elements Restaurant & Bar on Level One. No other meal discounts for children applies. Rollaway bed is available if required at an additional fee. The hotel will provide cots for babies complimentary.

What can I do if I left an important item behind after my stay?

Leaving behind a personal item or an important document is sometimes part of the travel experience. At Mercure Sydney Hotel, we’ve recognized how valuable some items can mean to our guests and therefore a ‘Lost & Found’ department has been created to assist you during or after your stay. For assistance during your stay, please dial ‘9’ from room. Alternatively, please contact us on +61 (2) 9217 6684 for further assistance after your stay.

It is an important priority and we will try our very best to find your valuable item. If the item is highly important, please do not hesitate to contact our Rooms Division Manager by email h2073-FO01@accor.com within 24 hours after your stay. 

Although we can’t guarantee your item/s will be found after our careful search and investigation, we will try our best to assist you where possible.

What is your check-in and check-out time?

Mercure Sydney Hotel‘s check-in time is from 14:00 and check-out time is 11:00am. An early check-in request is available however fees may apply and is subject to availability. Late check-out is also available at a charge of $20 per hour until 5:00pm after which the full rate will be charged.

What is your toll free phone number?

Our toll free phone number is: 1800 633 948

What other room facilities do you have?

  • Air-conditioning
  • Key card operating door locks
  • Alarm clock radio
  • Mini Bar on each floor
  • Amenities: body soap, hair shampoo, hair conditioner
  • Private bathroom facilities
  • Wifi internet access (fee applies)
  • Refrigerator
  • Daily housekeeping services
  • RJ 11 and RJ 45 plug
  • Combined bath /shower
  • Self closing lock
  • Hairdryer
  • Shaving outlet
  • In-room safe
  • Smoke detector
  • Iron / board
  • Sprinkler system
  • Telephone local and international calls
  • Tea/coffee making facilities
  • Nespresso machine (privilege room only)

What television stations are available in the room?

A large number of Australian and international channels are available including:

  • ABC 1&3
  • SBS 1&2
  • CH 7
  • 7 Two
  • CH 9
  • Go
  • CH 10 
  • ABC Kids
  • One
  • Fox 8
  • Discovery
  • Sky News
  • Fox Sport 1,2&3
  • Australia Travel
  • Accor 
  • Fox Classic
  • ABC 1 (Caption)
  • CH 7 (Caption)
  • CH 9 (Caption)
  • CH 10 (Caption)
  • SBS (Caption)
  • B4U Movie Indian
  • ETC Indian 
  • Phoenix
  • NHK World

What transfers are available from the airport?

With our prime location, several options are available. 

1) Taxi – approximately $35 from the International Terminal, $25 from the Domestic Terminal (dependent on traffic). It can also be booked through our concierge. 

2) Train from Domestic and International Airport terminals: 

Single ticket peak from $17.26 one way from either terminal. 

For more price, ticket and timetable information, please visit www.sydneytrains.info

Where are the best areas for dining or recommended restaurants?

Sydney's newest and upcoming precinct is Chippendale and the hotel is the best location to enjoy this vibrant part of Sydney. 

Kensington Street’s eclectic mix of small restaurants bring delicious local and international cuisine to our communal feast table. Dine on seafood and satay, toast and tapas, topped off with the cream of the crop: the greatest desserts this city has to offer. The cafes pour Sydney’s finest coffee and small bars are open for those who prefer a cosy diversion. Take a seat – there’s plenty to go around. www.kensingtonstreet.com.au

Kensington Street’s own Spice Alley is home to the Kopi-Tiam – six hawker-style diners under glowing lantern ceilings. Bordered by two small restaurants, this laneway meanders through the landscape of Asian cuisine. Visit spice-alley.com.au for more information. 

Where can I store my luggage?

After checking in with our reception team, Mercure Sydney Hotel’s concierge team will store your luggage for you until your room is available and have the luggage sent up to your room. 

If you are checking out, you may also store your luggage with our concierge for the day and a ticket will be issued to you which you will be required to present the ticket later in the day for collection.

Where can we search for more information on Sydney's local attractions?

Our knowledgeable concierge team is located on the ground floor and will be able to provide you with information of all the local attractions Sydney has to offer. 

Chippendale Creative also run regular walking tours of Chippendale, our local area. Whether its history, food or art you are interested in the tours offer a different side to Sydney that not everyone would know. Visit their website chippendalecreative.com to find out more. 

Visit www.sydney.com for your comprehensive guide to Sydney. 

Where is the nearest theatre for live performances and shows?

There are several theatres and performance venues located close to Mercure Sydney including Capitol Theatre, Lyric Theatre, Belvoir Street Theatre, Theatre Royal, State Theatre and Seymour Centre. 

To check out what performances and shows are currently on in Sydney, we recommend guests to visit www.sydney.com/things-to-do/arts-and-culture/theatre-and-shows or for more information, please contact Concierge team at h2073-F012@accor.com

Will my credit card be charged immediately when making a booking and before my arrival?

It's important to read your booking conditions when securing your accommodation. Special offers are often subject to prepayment and no cancellation. The hotel will charge your card immediatley to secure this special rate and the charge is non refundable and non transferrable. 

If you fail to arrive for your scheduled stay with us the hotel will charge your credit card if you have not contacted us to let us know you are not coming within the cancellation policy time.

All credit card transactions will be subject to the credit card transaction fee of 1.5%.