What personal information is collected by Mercure Sydney Hotel?
Visitors to the Site provide various kinds of information in several different ways. Some visitors choose to submit personal information through subscription and entry forms, booking forms and requests for more information, either through e-mails, response devices or other methods. Depending on the service you are accessing, you could be asked at various times to provide information including but not limited to, your name, e-mail address or information about what you like and do not like. When booking accommodation on-line or paying for other goods or services, we may request your credit card number to complete the transaction or your mailing address to ensure delivery.
Similarly, guests at our hotels and other individuals may provide information to Mercure Sydney Hotel.
Mercure Sydney Hotel will generally not collect sensitive information about you such as details of your race, political beliefs, religion or health. However this may be required where we are providing you with specialised services (such as access requirements for a disability).
We need this personal information in order to provide you with our products or services, and so we can provide you with a broad range of information in relation to tourism, hospitality and services and to assist in delivering a better service to you.
This information will be recorded by the hotel or business to which it is given and updated by that hotel or business when additional information is supplied or upon request from you. The contact details of a hotel or business are available when you obtain services from thata hotel or business.
Use of personal information
Mercure Sydney Hotel uses the personal information collected to provide you with our services and to assist in making your experience with Mercure Sydney Hotel a satisfying one. Information is also collected to establish and maintain proper business records.
Your personal information may also be used by Mercure Sydney Hotel to notify you about new products, services or promotions in the tourism, hospitality or services industries from time to time.
Will your information be given to anyone else?
You should be aware that from time to time, members of Mercure Sydney Hotel may have a minority interest in other companies in the tourism, hospitality or services industry. Such companies now include APVC Limited (the Accor Premiere Vacation Club) and Allegiance Marketing Pty Ltd (which markets Accor Advantage Plus) both of which are part owned by AAPC Limited. Your personal information may be transferred to those companies and others in which members of Mercure Sydney Hotel have a minority interest for the purpose of promoting the services and products which these companies offer. Those companies can be contacted if you elect to stop receiving such information at any time.
All personal information collected by Mercure Sydney Hotel is only made available to those authorised individuals who need to handle that information for the purposes outlined in this policy. In some circumstances, personal information may also be disclosed outside Mercure Sydney Hotel.
For example, we may disclose personal information to third parties to whom Mercure Sydney Hotel contracts out specialised functions (such as mailing houses and printing companies). In such cases we will require an undertaking from such persons to comply with applicable privacy legislation and that they do not use the personal information for any purposes beyond the scope of our contract with them. Personal information may also be disclosed to third parties for the purpose of completing your transaction with us (for example, your credit card provider), providing the goods or services you have requested (for example booking a tour or acommodation for you where the supplier is not part of Mercure Sydney Hotel) and for the purposes of associated administration (for example frequent flyer number and expenditure details will be sent to the relevant airline).
Mercure Sydney Hotel will also disclose personal information when required by law and may disclose it when reasonably necessary to assist an enforcement body or to lessen or prevent a threat to individual or public health or safety.
External links on our site
Removal from our lists
If you do not want to receive e-mail or posted offers from Mercure Sydney Hotel generally please let us know by sending an e-mail message to Privacy.AUS@accor.com or by contacting Accor's Privacy Officer at the address detailed below. If you want to be removed from our mailing list, please provide Accor with your complete name and address. If your request relates to a particular hotel then please contact the General Manager of that hotel directly in writing.
If you follow the instructions for "un-subscribing" included as part of Accor's regular e-mail offers, your name will be removed from the mailing list for that publication/e-mail offer only.
Access and correction
You may have a right to seek access to information, which Mercure Sydney Hotel holds about you. You may also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. If you wish to exercise your right under any applicable privacy legislation to seek access to the personal information held by a specific hotel or business, then please contact the Hhotel or business General Manager directly. If you wish to access information held by Mercure Sydney Hotel generally, then you should address your request in writing to Mercure Sydney Hotel's Privacy Officer.
Please note that in the interests of protecting the privacy of all Mercure Sydney Hotel customers, if you request details of any personal information held by Mercure Sydney Hotel, we will need to identify you properly. To do this, we may telephone you or require your current name and address (including any former addresses that may assist in identification) and a copy of a form of identification such as a current driver's licence or passport.
We will assume, unless you tell us otherwise, that your request relates to our current records about you. This will include the personal information about you, which is held on our databases and files. Generally, we will not charge you for our costs of providing access to our current records about you. For legal and administrative reasons, Mercure Sydney Hotel may also store records containing personal information in its archives. You may seek access to the records held by Mercure Sydney Hotel which are not current records, but if you do so, we may charge you for the cost of providing access.
If you are of the view that personal information about you is not accurate, complete or up to date, please provide Mercure Sydney Hotel's Privacy Officer with your request for correction (contact details are set out below). Any requests for correction will be dealt with promptly.
Is personal information stored safely?
Reasonable steps are taken to ensure the security of personal information from such risks as loss or unauthorised access, destruction, use, modification or disclosure.
In Australia by telephone (61 2) 9280 9888; or
by facsimile (61 2) 9280 9899; or
by e-mail to Privacy.AUS@accor.com; or
by letter Accor Privacy Officer, Level 30, 123 Pitt St, Sydney NSW 2000
© Schwartz Family Co Pty Ltd T/A Mercure Sydney (ABN 42 639 787 451).