November 01, 2016

Humans of Mercure Sydney - Fify

Today’s Human of Mercure Sydney is Fify Stefhanie. Fify is the Credit Manager in Mercure Sydney Hotel and looks after hundreds of accounts for guests, companies and travel agents. Her background has always been working in hospitality industry since the day that she graduated from ICMS Manly hotel’s school, more than 10 years ago! She started as F&B attendant, then move to Front Office and lastly to Finance Department. Crunching numbers and making sure that revenue is collected on time are part of her main tasks.


What do you spend your time doing at Mercure Sydney?
I am a C.H.A.S.E.R ***joking. My role means I am responsible for ensuring that all the payments been made on time by guests, companies and travel agents. The most important element of my daily task is making sure the revenue has been collected on time. Overall, I’m helping our clients manage their invoices and payments.

What is/are your favourite thing(s) about the hotel?
The building itself, layout, ambiance, and probably it’s the weirdest thing but I love to see those front line employees on their uniform is the coolest thing that I love about hotel.

What was the most interesting job you had before Mercure Sydney?
The fact that I grew up in overseas and moved here since I was 17 years old only, made me realize that I’m so blessed and grateful for the opportunity to live and work in Sydney. I used to work in other Hotel in Sydney and I had worked in different departments. It has made me complete as an hotelier. I’ve worked in Room Service, Concierge, Front Office, Housekeeping, Restaurant and Bar.

How did your first week at Mercure Sydney go and what were your first impressions?
Crazy but excited. I had moved from 369 room hotel to 517 rooms, and yes we are the biggest Mercure in the world. In fact, I have learned and gained so much knowledge about hotel in terms of their Portfolio (P&L Reports) and other finance procedures. I can say that this is one of the big steps that I took, since I have to move from Operation to Finance, new challenge and new adventure for me.

Favourite food?
I love chicken wings, left wings, right wings, any wings will do…

Favourite movie?
Superhero movies, I’ve watched almost all MARVEL’S movies

Favourite song?
Every day I love you (Boyzone), I know its old school…

What is your funniest/silliest moment in life?
I tripped over my long skirt when I was about to sing on stage (in church) and in front of a hundred people, the rest of the story is expected right?!!? ***embarrassed

If you could have dinner with any fictional or non-fictional character, who would it be and what would you eat?
Mother Teresa and also we will definitely have chicken wings ^^

Favourite quote?
Whoever can be trusted with very little can also be trusted with much, and whoever is dishonest with very little will also be dishonest with much