mercure sydney

Frequently Asked Questions – Mercure Sydney

Located conveniently near all major transportations such as buses, lightrails and trains; Mercure Sydney is one of the largest hotels located in the heart of Sydney with over 517 comfortable and spacious rooms.

Below you will find answers to some of the most Frequently Asked Questions about our hotel.

How to use our FAQ Page

We have segmented the FAQ page to make it easy for you to navigate and find what you need. To look for something specific, hit Ctrl+F (on a desktop) or Search on Page (on a mobile device), and key in your query.

We have tried our best to put everything you need on this page but should you not find something, please let us know via Facebook, email or call us.

Navigate to Section

Check-In / Check-Out

What is your check-in and check-out time?

Mercure Sydney Hotel‘s check-in time is from 2:00pm and check-out time is 11:00am.

What can I do if I want to check-in early and check-out late?

Early check-in from 8:00am is available at $80 (subject to availability). Late check-out is also available at a charge of $80 up to 6:00pm (subject to availability), after which the full rate will be charged.

Otherwise, it's free to leave your luggage with our concierge before your check-in or after your check-out. Note that you will have to collect them by 11pm on the same day.

Long term storage is available provided you have a future reservation with us.

What are the available facilities / services for early arrival guests?

A Hospitality room located on Level 9 is available for early arrival guests to relax and freshen up if required. Please note this room is available to all guests waiting for check-in only. It is not for exclusive use. 

Complimentary wireless internet access is also available throughout the hotel for in-house guest for 30 minutes per day. Please consult one of our reception staff for further information. 

Mercure Sydney Hotel is located right in the heart of Sydney’s entertainment and shopping precinct. If you wish to explore Sydney before you check in but wish to leave your luggage, please do not hesitate to contact our concierge team for assistance.

Where can I store my luggage?

After checking in with our reception team, Mercure Sydney Hotel’s concierge team will store your luggage for you until your room is available and have the luggage sent up to your room. 

If you are checking out, you may also store your luggage with our concierge for the day and a ticket will be issued to you which you will be required to present the ticket later in the day for collection.

Will my credit card be charged immediately? What happens if I cancel my reservation or booking?

It is important to read your booking conditions when making a reservation for your stay with us.

Special offers are often subject to prepayment and a no-cancellation policy. To secure these offers, the hotel will charge your card immediately and this is usually non-refundable and non-transferrable. 

Should you fail to arrive for your scheduled stay with us, the hotel will charge your credit card the full fee of your stay. You may not be charged should you cancel within the cancellation policy time subject to our terms and conditions.

All credit card transactions will be subject to the credit card transaction fee of 1.3%. 

 

When will I be issued a Tax Invoice?

If you have made your reservation under a prepaid booking rate, we can only issue the tax invoice upon departure.

What can I do if I left an important item behind after my stay?

Leaving behind a personal item or an important document is sometimes part of the travel experience. At Mercure Sydney, we’ve recognized how valuable some items can mean to our guests and therefore a ‘Lost & Found’ department has been created to assist you during or after your stay. For assistance during your stay, please dial ‘9’ from room. Alternatively, please contact us on +61 (2) 9217 6684 for further assistance after your stay.

It is an important priority and we will try our very best to find your valuable item. If the item is highly important, please do not hesitate to contact our Rooms Division Manager by email h2073-fo36@accor.com within 24 hours after your stay. 

Although we can’t guarantee your item/s will be found after our careful search and investigation, we will try our best to assist you where possible.

Accommodation

What are the room sizes?

The following rooms are 28m2

  • Standard Rooms
  • Superior City View Rooms
  • Balcony Room

The following rooms re 34m2

  • Deluxe Rooms
  • Studio Rooms

Will there be noise next to the train station?

Whether you would like to concentrate on reading or simply relax after a hard day, the hotel's double glazed windows assure our guests will have a peaceful night’s sleep and as all train lines run underground, noise is heavily reduced.

Are there smoking floors available?

There are no smoking rooms available, all rooms at the Mercure Sydney are Smoke Free.  

Can I have an additional person in the room and is there a rollaway bed?

A maximum occupancy applies, depending on the type of room. 

The hotel offers a rollaway beds at $60 per night and must be requested at the time of your reservation or booking. Double or Twin rooms cannot accommodate a rollaway bed.

Call us or send us an email if you have any questions regarding this.

Do you provide cots for babies and how much do they cost?

We provide baby cots at no extra cost. Please inform us at the time of reservation or booking.

*Terms and conditions apply. Subject to availabilty.

What other room facilities do you have?

  • Air-conditioning
  • Key card operating door locks
  • Alarm clock radio
  • Mini Bar on each room
  • Amenities: body soap, hair shampoo, hair conditioner
  • Private bathroom facilities
  • Wifi internet access (fee applies)
  • Refrigerator
  • Daily housekeeping services
  • RJ 11 and RJ 45 plug
  • Combined bath /shower
  • Self closing lock
  • Hairdryer
  • Shaving outlet
  • In-room safe
  • Smoke detector
  • Iron / board
  • Sprinkler system
  • Telephone local and international calls (fee applies)
  • Tea/coffee making facilities
  • Nespresso machine (privilege room only)

Is it safe to leave my personal belongings in the hotel room?

Guests are given a maximum of 2 keys per room (unless otherwise requested) which have their own unique security code. In addition, there is a safe in the hotel room that enables you to place your personal belongings and lock it by keying your own pin code. 

Alternatively, Mercure Sydney Hotel offers 24 hour baggage storage located on Ground Level where your personal belongings will be well taken care of by concierge staff. 

For more information on our baggage storage and in-room safes, please call +61 (2) 9217 6666.

Is Mercure Sydney Hotel a disabled friendly hotel?

The Mercure Sydney Hotel is a mobility impaired friendly property. There are handles and rails the moment you enter from the front of the hotel on Little Regent Street. The Mercure Sydney Hotel offers special access accommodation as well as wheelchair friendly access from the Ground floor up to the highest floor of the building on Level 15 where our indoor swimming pool, fitness room and sauna are located. 

The hotel offers accommodation options for people with reduced mobility. These rooms house the same features as our standard rooms and are equipped with additional facilities including handles and rails for bathroom access.  

When booking your accommodation be sure to select the Accessible Room category.

Getting Around

What are the best ways to get around town and surrounds?

Mercure Sydney’s prime location with the many forms of public transport right at the hotel’s doorstep is an ideal way to visit the sights of Sydney. The best way to get around the city will also depend on the duration of your stay in Sydney and how often you will utilize the public transport; the most common activities are conducted by day tour companies that offer trips throughout Sydney and its surrounds. 

Visit www.aatkings.com.auwww.aptouring.com.au or www.131500.com.au for specific transport information.

Does Mercure Sydney Hotel operate a shuttle bus service?

The hotel does not operate our own shuttle service to or from the airport, however our concierge team would be more than happy to book via an external supplier for you (fees apply) – please contact concierge on (02) 9217 6638 or h2073-fo14@accor.com.

The hotel is located right in the heart of Sydney CBD with several public transport options right at the doorstep including train (Central Station), bus (on Railway Square), taxi and Light Rail.

The train offers a direct line into Central from Sydney's Domestic and International Terminals. 

The hotel does not operate our own shuttle service to or from the airport, however our concierge team would be more than happy to book via an external supplier for you (fees apply) – please contact concierge on (02) 9217 6638 or h2073-fo14@accor.com

What transfers are available from the airport?

With our prime location within reach of various modes of public transportation, several options are available:

Via Taxi
It will cost between $30-40 depending on traffic to both the domestic and international terminals. Head to our concierge desk and our team will help you book a taxi.

Via Train
Head to Central Station and hop onto the Airport Link which will take you directly to either the domestic or international terminal. For more information, visit www.airportlink.com.au

Via Rideshare
Rideshare such as Ola and Uber are the easiest ways to get around. Simply download the app and book a ride.
Download Ola (and use code AG2FV7U to get $20 off) | Download Uber

How do I get to the Sydney Harbour or Darling Harbour from the hotel?

Sydney Harbour is located 3km from the hotel. There are a few ways to reach one of the world’s favorite attractions either 10 minutes by train, 15 minutes by taxi, 20 minutes by bus or 45 minutes walking. 

Darling Harbour is located 1.5 km from Mercure Sydney. Enjoy a 10 minute walk down the rejuventated Goods Line or hop onto the light rail and you will be in Sydney’s favorite destination for leisure and entertainment in less than 10 minutes. 

How do I get to the Central station?

Central Station can be easily accessed via an easy 5-minute walk from the hotel.

1. Use the hotel's exit onto Railway Square (right next to Eve's Bar)

2. Walk straight ahead down the ramp and into the underground concourse

3. Make a right turn when you reach the bottom of the ramp

4. Follow the tunnel that will take you straight to the Southern Concourse of Central Station

How far are you to Central railway station?

Mercure Sydney is only 200 meters away from Central station, located directly across the road. The hotel is less than 5 minutes walk away. The best exit to take when leaving Central train station is the Railway Square, UTS and George street exit. 

Facilities

We need a car, where can we organize car rental?

There is a Europcar car rental desk located on the ground floor. Visit www.Europcar.com.au for more information or consult the hotel’s concierge for other options.

Are there any laundry / self-laundry facilities in the hotel?

Laundry facilities and services are available at Mercure Sydney Hotel.

The self-laundry facilities are located on Level B1 of the hotel with simple instructions and laundry items available to assist you. 


Alternatively, Mercure Sydney Hotel offers in-house guests laundry services and pick up anytime from your room and return within 24 hours.

Are there babysitting services available?

Babysitting services can be provided by a local company called My Little Friend. They have been operating for nearly 20 years and Mercure Sydney has been working closely with My Little Friend for more than 5 years. We trust their professionalism and can recommend them to look after your little one.

For further enquiries and rates, please contact Concierge at +612 9217 6666 or My Little Friend directly on +612 9798 9373 or +614 1977 4466.

Do you have on-site car parking available and how much does it cost?

Our hotel has an on-site underground car parking facility with 108 car parking spaces, with a height restriction of 2.1 metres. Pre-parking is unavailable and is subject to availability.

The entrance to our car park is at 8 Little Regent Street (see map).

Our car parking rates are as follows

TIMERATE
0-½ Hour $9.00
½-1 Hour $18.00
1-2 Hours $32.00
2-3 Hours $39.00
3-4 Hours $45.00
4-24 Hours $50.00

Le Club AccorHotels members only pay $40 for parking for more than 4 hours.
Full day parking for hotel guests at our hotel is available for $45 per night's stay, with unlimited entry and exit.

A fee of $50 applies for lost tickets.

*Terms & conditions apply. Prices are subject to change. 

Do you have a pool?

Mercure Sydney’s indoor rooftop pool is located on the 15th floor with access via the 14th floor.

Opening hours are from 05:30am to 00:00am.

Our pool is 12 metres long by 4 metres wide, and 1.2m deep with clear depth markings.

It is heated (to approxmately 27°C / 81°F) during the colder seasons for your enjoyment.

Other facilities located on this floor include a gym with air-conditioning and a sauna.

What are the internet / Wi-Fi access prices?

Wi- Fi is available in communal areas.

Each booking receives half an hour free access each day. Wi-Fi is available from $10 per 24 hours for standard internet access and $15 per 24 hours for premium internet access.

Le Club AccorHotels Members get free wi-fi access throughout their stay.

What television stations are available in the room?

A large number of Australian and international channels are available including:

  • ABC 1&3
  • SBS 1&2
  • CH 7
  • 7 Two
  • CH 9
  • Go
  • CH 10 
  • ABC Kids
  • One
  • Fox 8
  • Discovery
  • Sky News
  • Fox Sport 1,2&3
  • Australia Travel
  • Accor 
  • Fox Classic
  • ABC 1 (Caption)
  • CH 7 (Caption)
  • CH 9 (Caption)
  • CH 10 (Caption)
  • SBS (Caption)
  • B4U Movie Indian
  • ETC Indian 
  • Phoenix
  • NHK World

May I have more information on the hotel facilities?

  • 24 hour Reception and Concierge 
  • Check-in Time: From 14:00 ; Check-out Time: 11:00 
    - If you arrive at the hotel prior to the check-in time, please ask our reception staff for access to the hotel’s complimentary Hospitality Room. (Please note this room is available to all guests waiting for check-in only. It is not for exclusive use.)
    - If you require guaranteed early access to your room prior to the check-in time, the hotel requires a previous night’s accommodation rate payment to secure the room.
    - If you require a later departure time on your check-out date, making the most of the day or due to having a late flight – Mercure Sydney offers you the opportunity to keep utilize your room at an additional cost of $20 per hour after 12:00.
  • Daily housekeeping services
  • Security lock in all rooms
  • Indoor rooftop swimming pool, gym and sauna
  • Doctor on call (fee applies)
  • Souvenir and Gift shop 
  • Extra bed / Rollaway available at an additional cost of $75.00 per night
  • 24 hour in-room dining service
  • Business services available
  • Credit cards accepted including AMEX, MasterCard, Diners, VISA, JCB, Bankcard (credit card surcharge fees apply)
  • ATM Machine 
  • In-house movies (pay direct)
  • Europcar car rental desk
  • Children’s policy (up to two children under 16 years of age can stay, free of charge when sharing a room with two adults, subject to the family using existing bedding. There will be an additional charge for a rollaway bed. Breakfast is included for two children up to 16 years in Mercure Hotels.
  • Laundry service
  • Luggage storage available
  • Free daily newspaper (on request)

Dining

Do kids get to stay and eat for free?

Two children under the age of 16 can stay for free using existing bedding in the room. They can also enjoy free breakfast when dining with parents at our restaurant on level one.

*Terms and conditions apply. Subject to change.

Where can we dine and are there good restaurants around Mercure Sydney?

We have various dining options within our hotel. 

Platform 818 is our newest award-winning restaurant offering modern Australian cuisine, featuring signature highabll cocktails crafted by our resident mixologists. Eve's Bar offers local craft brews with local pub grub such as schnitzels, burgers and steak.

Apart from our in-hotel dining options, the suburb of Chippendale offers a good offering of dining options.

Kensington Street’s eclectic mix of small restaurants bring delicious local and international cuisine to our communal feast table. Dine on seafood and satay, toast and tapas, topped off with the cream of the crop: the greatest desserts this city has to offer. The cafes pour Sydney’s finest coffee and small bars are open for those who prefer a cosy diversion. Take a seat – there’s plenty to go around. www.kensingtonstreet.com.au

Kensington Street’s own Spice Alley is home to the Kopi-Tiam – six hawker-style diners under glowing lantern ceilings. Bordered by two small restaurants, this laneway meanders through the landscape of Asian cuisine. Visit spice-alley.com.au for more information. 

Activities

Nearest supermarket or shopping centre?

Central Park is Sydney's newest boutique shopping mall. It houses a Woolworths supermarket as well as health, beauty and fashion stores. Visit www.centralparksydney.com for more information and store directory. 

Broadway shopping centre offers a large range of local and international retailers including H&M and Sephora. The centre also has a large range of food venues and a Hoyts Cinema complex. A short 10 minute walk from the hotel. Visit www.broadwaysydney.com.au for more information and store directory. 

Get some local flavour with Paddy's Market and Market city offering a vibrant Sydney market experience. Walking distance from the hotel and offering a large range of souvenirs, gifts, fresh food and fashion. Visit paddysmarket.com.au or www.marketcity.com.au.

For the quintessential Sydney shopping experience you can't go by the historic QVB for Australian and International designer shopping set in the beautiful and historic building. The world famous Pitt Street Mall is also a short walk from here. 

Where is the nearest theatre for live performances and shows?

There are several theatres and performance venues located close to Mercure Sydney including Capitol Theatre, Lyric Theatre, Belvoir Street Theatre, Theatre Royal, State Theatre and Seymour Centre. 

To check out what performances and shows are currently on in Sydney, we recommend guests to visit www.sydney.com/things-to-do/arts-and-culture/theatre-and-shows or for more information, please contact Concierge team at h2073-F012@accor.com

Where can we search for more information on Sydney's local attractions?

Our knowledgeable concierge team is located on the ground floor and will be able to provide you with information of all the local attractions and events Sydney has to offer. 

We also updated our What's On and Nearby Attractions pages to give you the latest news and happenings in the city.

Other resourceful websites for happenings and events in the city include Sydney.com and City of Sydney.

What activities or attractions are available for my children?

Sydney is also a playground for children with numerous activities to keep them entertained and energised.

Walk down to Darling Harbour to see Sydney Aquarium, Madam Tassauds and Sydney Wildlife. 

The Children’s Playground at Darling Quarter is one of the most spectacular ever built in Australia, featuring an array of fun activities that promote learning and imagination for all ages. Water games, climbing ropes, swings, slides, and a flying fox will keep the kids entertained for hours. And best of all, it’s free! www.darlingquarter.com/play

ALL - Accor Live Limitless, Le Club Accor Hotels and Accor Plus

I am a regular guest at Mercure Sydney and other Accor properties, which rewards program should I sign up for?

Accor Hotels and Le Club Accor Hotels is now known as ALL - Accor Live Limitless.

ALL is lifestyle loyalty programme that goes beyond hotels and offers. We offer truly spectacular experiences and reward you when you live, work and play. Whether you're at home or away.

Find out more reasons to join at all.accor.com