Located conveniently near all major transportations such as buses, lightrails and trains; Mercure Sydney is one of the largest hotels located in the heart of Sydney with over 517 comfortable and spacious rooms.
Below you will find answers to some of the most Frequently Asked Questions about our hotel.
We have segmented the FAQ page to make it easy for you to navigate and find what you need. To look for something specific, hit Ctrl+F (on a desktop) or Search on Page (on a mobile device), and key in your query.
Mercure Sydney Hotel‘s check-in time is from 2:00pm and check-out time is 11:00am.
Early check-in from 8:00am is available at $80 (subject to availability). Late check-out is also available at a charge of $80 up to 6:00pm (subject to availability), after which the full rate will be charged.
Otherwise, it's free to leave your luggage with our concierge before your check-in or after your check-out. Note that you will have to collect them by 11pm on the same day.
Long term storage is available provided you have a future reservation with us.
A Hospitality room located on Level 9 is available for early arrival guests to relax and freshen up if required. Please note this room is available to all guests waiting for check-in only. It is not for exclusive use.
Complimentary wireless internet access is also available throughout the hotel for in-house guest for 30 minutes per day. Please consult one of our reception staff for further information.
Mercure Sydney Hotel is located right in the heart of Sydney’s entertainment and shopping precinct. If you wish to explore Sydney before you check in but wish to leave your luggage, please do not hesitate to contact our concierge team for assistance.
After checking in with our reception team, Mercure Sydney Hotel’s concierge team will store your luggage for you until your room is available and have the luggage sent up to your room.
If you are checking out, you may also store your luggage with our concierge for the day and a ticket will be issued to you which you will be required to present the ticket later in the day for collection.
It is important to read your booking conditions when making a reservation for your stay with us.
Special offers are often subject to prepayment and a no-cancellation policy. To secure these offers, the hotel will charge your card immediately and this is usually non-refundable and non-transferrable.
Should you fail to arrive for your scheduled stay with us, the hotel will charge your credit card the full fee of your stay. You may not be charged should you cancel within the cancellation policy time subject to our terms and conditions.
All credit card transactions will be subject to the credit card transaction fee of 1.3%.
If you have made your reservation under a prepaid booking rate, we can only issue the tax invoice upon departure.
Leaving behind a personal item or an important document is sometimes part of the travel experience. At Mercure Sydney, we’ve recognized how valuable some items can mean to our guests and therefore a ‘Lost & Found’ department has been created to assist you during or after your stay. For assistance during your stay, please dial ‘9’ from room. Alternatively, please contact us on +61 (2) 9217 6684 for further assistance after your stay.
It is an important priority and we will try our very best to find your valuable item. If the item is highly important, please do not hesitate to contact our Rooms Division Manager by email firstname.lastname@example.org within 24 hours after your stay.
Although we can’t guarantee your item/s will be found after our careful search and investigation, we will try our best to assist you where possible.
The following rooms are 28m2
The following rooms re 34m2
Whether you would like to concentrate on reading or simply relax after a hard day, the hotel's double glazed windows assure our guests will have a peaceful night’s sleep and as all train lines run underground, noise is heavily reduced.
There are no smoking rooms available, all rooms at the Mercure Sydney are Smoke Free.
A maximum occupancy applies, depending on the type of room.
The hotel offers a rollaway beds at $60 per night and must be requested at the time of your reservation or booking. Double or Twin rooms cannot accommodate a rollaway bed.
We provide baby cots at no extra cost. Please inform us at the time of reservation or booking.
*Terms and conditions apply. Subject to availabilty.
Guests are given a maximum of 2 keys per room (unless otherwise requested) which have their own unique security code. In addition, there is a safe in the hotel room that enables you to place your personal belongings and lock it by keying your own pin code.
Alternatively, Mercure Sydney Hotel offers 24 hour baggage storage located on Ground Level where your personal belongings will be well taken care of by concierge staff.
For more information on our baggage storage and in-room safes, please call +61 (2) 9217 6666.
The Mercure Sydney Hotel is a mobility impaired friendly property. There are handles and rails the moment you enter from the front of the hotel on Little Regent Street. The Mercure Sydney Hotel offers special access accommodation as well as wheelchair friendly access from the Ground floor up to the highest floor of the building on Level 15 where our indoor swimming pool, fitness room and sauna are located.
The hotel offers accommodation options for people with reduced mobility. These rooms house the same features as our standard rooms and are equipped with additional facilities including handles and rails for bathroom access.
When booking your accommodation be sure to select the Accessible Room category.
Mercure Sydney’s prime location with the many forms of public transport right at the hotel’s doorstep is an ideal way to visit the sights of Sydney. The best way to get around the city will also depend on the duration of your stay in Sydney and how often you will utilize the public transport; the most common activities are conducted by day tour companies that offer trips throughout Sydney and its surrounds.
Visit www.aatkings.com.au, www.aptouring.com.au or www.131500.com.au for specific transport information.
The hotel does not operate our own shuttle service to or from the airport, however our concierge team would be more than happy to book via an external supplier for you (fees apply) – please contact concierge on (02) 9217 6638 or email@example.com.
The hotel is located right in the heart of Sydney CBD with several public transport options right at the doorstep including train (Central Station), bus (on Railway Square), taxi and Light Rail.
The train offers a direct line into Central from Sydney's Domestic and International Terminals.
The hotel does not operate our own shuttle service to or from the airport, however our concierge team would be more than happy to book via an external supplier for you (fees apply) – please contact concierge on (02) 9217 6638 or firstname.lastname@example.org
With our prime location within reach of various modes of public transportation, several options are available:
It will cost between $30-40 depending on traffic to both the domestic and international terminals. Head to our concierge desk and our team will help you book a taxi.
Head to Central Station and hop onto the Airport Link which will take you directly to either the domestic or international terminal. For more information, visit www.airportlink.com.au
Sydney Harbour is located 3km from the hotel. There are a few ways to reach one of the world’s favorite attractions either 10 minutes by train, 15 minutes by taxi, 20 minutes by bus or 45 minutes walking.
Darling Harbour is located 1.5 km from Mercure Sydney. Enjoy a 10 minute walk down the rejuventated Goods Line or hop onto the light rail and you will be in Sydney’s favorite destination for leisure and entertainment in less than 10 minutes.
Central Station can be easily accessed via an easy 5-minute walk from the hotel.
1. Use the hotel's exit onto Railway Square (right next to Eve's Bar)
2. Walk straight ahead down the ramp and into the underground concourse
3. Make a right turn when you reach the bottom of the ramp
4. Follow the tunnel that will take you straight to the Southern Concourse of Central Station
Mercure Sydney is only 200 meters away from Central station, located directly across the road. The hotel is less than 5 minutes walk away. The best exit to take when leaving Central train station is the Railway Square, UTS and George street exit.
There is a Europcar car rental desk located on the ground floor. Visit www.Europcar.com.au for more information or consult the hotel’s concierge for other options.
Laundry facilities and services are available at Mercure Sydney Hotel.
The self-laundry facilities are located on Level B1 of the hotel with simple instructions and laundry items available to assist you.
Alternatively, Mercure Sydney Hotel offers in-house guests laundry services and pick up anytime from your room and return within 24 hours.
Babysitting services can be provided by a local company called My Little Friend. They have been operating for nearly 20 years and Mercure Sydney has been working closely with My Little Friend for more than 5 years. We trust their professionalism and can recommend them to look after your little one.
For further enquiries and rates, please contact Concierge at +612 9217 6666 or My Little Friend directly on +612 9798 9373 or +614 1977 4466.
Our hotel has an on-site underground car parking facility with 108 car parking spaces, with a height restriction of 2.1 metres. Pre-parking is unavailable and is subject to availability.
The entrance to our car park is at 8 Little Regent Street (see map).
Our car parking rates are as follows
Accor Live Limitless members only pay $40 for parking for more than 4 hours.
Full day parking for hotel guests at our hotel is available for $45 per night's stay, with unlimited entry and exit.
A fee of $50 applies for lost tickets.
*Terms & conditions apply. Prices are subject to change.
Mercure Sydney’s indoor rooftop pool is located on the 15th floor with access via the 14th floor.
Opening hours are from 05:30am to 00:00am.
Our pool is 12 metres long by 4 metres wide, and 1.2m deep with clear depth markings.
It is heated (to approxmately 27°C / 81°F) during the colder seasons for your enjoyment.
Other facilities located on this floor include a gym with air-conditioning and a sauna.
Wi- Fi is available in communal areas.
Each booking receives half an hour free access each day. Wi-Fi is available from $10 per 24 hours for standard internet access and $15 per 24 hours for premium internet access.
Le Club AccorHotels Members get free wi-fi access throughout their stay.
A large number of Australian and international channels are available including:
Two children under the age of 16 can stay for free using existing bedding in the room. They can also enjoy free breakfast when dining with parents at our restaurant on level one.
*Terms and conditions apply. Subject to change.
We have various dining options within our hotel.
Platform 818 is our newest award-winning restaurant offering modern Australian cuisine, featuring signature highabll cocktails crafted by our resident mixologists. Eve's Bar offers local craft brews with local pub grub such as schnitzels, burgers and steak.
Apart from our in-hotel dining options, the suburb of Chippendale offers a good offering of dining options.
Kensington Street’s eclectic mix of small restaurants bring delicious local and international cuisine to our communal feast table. Dine on seafood and satay, toast and tapas, topped off with the cream of the crop: the greatest desserts this city has to offer. The cafes pour Sydney’s finest coffee and small bars are open for those who prefer a cosy diversion. Take a seat – there’s plenty to go around. www.kensingtonstreet.com.au
Kensington Street’s own Spice Alley is home to the Kopi-Tiam – six hawker-style diners under glowing lantern ceilings. Bordered by two small restaurants, this laneway meanders through the landscape of Asian cuisine. Visit spice-alley.com.au for more information.
Central Park is Sydney's newest boutique shopping mall. It houses a Woolworths supermarket as well as health, beauty and fashion stores. Visit www.centralparksydney.com for more information and store directory.
Broadway shopping centre offers a large range of local and international retailers including H&M and Sephora. The centre also has a large range of food venues and a Hoyts Cinema complex. A short 10 minute walk from the hotel. Visit www.broadwaysydney.com.au for more information and store directory.
Get some local flavour with Paddy's Market and Market city offering a vibrant Sydney market experience. Walking distance from the hotel and offering a large range of souvenirs, gifts, fresh food and fashion. Visit paddysmarket.com.au or www.marketcity.com.au.
For the quintessential Sydney shopping experience you can't go by the historic QVB for Australian and International designer shopping set in the beautiful and historic building. The world famous Pitt Street Mall is also a short walk from here.
There are several theatres and performance venues located close to Mercure Sydney including Capitol Theatre, Lyric Theatre, Belvoir Street Theatre, Theatre Royal, State Theatre and Seymour Centre.
To check out what performances and shows are currently on in Sydney, we recommend guests to visit www.sydney.com/things-to-do/arts-and-culture/theatre-and-shows or for more information, please contact Concierge team at h2073-F012@accor.com
Our knowledgeable concierge team is located on the ground floor and will be able to provide you with information of all the local attractions and events Sydney has to offer.
Sydney is also a playground for children with numerous activities to keep them entertained and energised.
Walk down to Darling Harbour to see Sydney Aquarium, Madam Tassauds and Sydney Wildlife.
The Children’s Playground at Darling Quarter is one of the most spectacular ever built in Australia, featuring an array of fun activities that promote learning and imagination for all ages. Water games, climbing ropes, swings, slides, and a flying fox will keep the kids entertained for hours. And best of all, it’s free! www.darlingquarter.com/play
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