Mercure Sydney - FAQ

Check In & Check Out

What time is check in at Mercure Sydney?

Check in begins from 3:00 PM.

What time is check out?

Check out is at 10:00 AM.

Can I check in early?

Yes. Early check-in is available from 8:00 AM for $80, subject to availability.

Can I check out late?

Yes. Late check out until 6:00 PM is available for $80, subject to availability.

What happens if I stay beyond 6:00 PM?

A full night’s accommodation charge will apply.

Can I store my luggage?

Yes. Complimentary luggage storage is available before check-in and after check out. Luggage must be collected by 11:00 PM on the same day.

Accommodation

What size are the rooms?

• Standard Rooms: Approx. 28m²
• Superior City View Rooms: Approx. 28m²
• Balcony Rooms: Approx. 28m²
• Deluxe Rooms: Approx. 34m²
• Suites: Approx. 34m²

Are rooms smoke-free?

Yes. All guest rooms are 100% non-smoking.

Can I request a rollaway bed?

Yes. Rollaway beds are available for $80 per night, subject to room type and availability.

Are baby cots available?

Yes. Baby cots are available free of charge upon request.

Pool, Gym & Wellness

Does Mercure Sydney have a swimming pool?

Yes. Mercure Sydney features a heated indoor rooftop pool with views across Sydney CBD.

What are the pool opening hours?

The pool is open daily from 6:00 AM until 10:00 PM.

Is the pool heated?

Yes. The pool is heated during cooler months.

Does Mercure Sydney have a gym?

Yes. A fully equipped fitness centre is available to all hotel guests.

Does Mercure Sydney have a sauna?

Yes. The sauna is located alongside the gym and pool facilities.

Parking & Transport

Is parking available at Mercure Sydney?

Yes. Secure underground parking is available onsite.

How much does guest parking cost?

Hotel guest parking is $50 per night and includes unlimited entry and exit privileges.

How much is casual parking?

• 0–1 hour: $15
• 1–2 hours: $30
• 2–3 hours: $45
• 3+ hours: $50

Are EV chargers available?

Yes. Electric vehicle charging stations are available in the hotel car park.

Does Mercure Sydney offer an airport shuttle?

No. However, Concierge can assist with arranging private transfers.

How far is Central Station from the hotel?

Central Station is approximately 200 metres from Mercure Sydney.

Internet & Loyalty Program

Is Wi-Fi available?

Yes.

Is Wi-Fi free?

ALL – Accor Live Limitless members receive complimentary Wi-Fi throughout their stay.

Can I earn ALL Accor points?

Yes. Guests can earn and redeem ALL – Accor Live Limitless points at Mercure Sydney.

Laundry & Guest Services

Are laundry facilities available?

Yes. Self service guest laundry facilities are located on Level B1.

Is dry-cleaning available?

Yes. Housekeeping offers laundry and dry cleaning services with a 24 hour turnaround.

Dining

Where can I eat at Mercure Sydney?

Platform 818

Modern Australian dining featuring seasonal dishes and signature cocktails.

Eve’s Bar

A relaxed venue serving local craft beers, burgers, steaks, schnitzels, and light meals.

Are there restaurants near the hotel?

Yes. Mercure Sydney is close to:

• Kensington Street dining precinct
• Spice Alley
• Chinatown
• Surry Hills cafés and restaurants

These areas offer a wide range of cuisines including Asian, modern Australian, Italian, seafood, and casual dining options.