Please be aware, during arrival and departure periods (while other guests are being checked-in or checked-out by police in the lobby) we are not permitted to deliver any external orders. There may be a delay in receiving your items if they arrive during this time. This is a part of the infection control measures in place to ensure your health & safety by avoiding any possible cross contamination from other travellers.
Should you choose to order any groceries or external meals during your stay, please ensure these arrive before 9:00pm. The hotel will take receipt of your items and will deliver them to your room. Please note, all deliveries will be checked for any restricted items (listed below) and to ensure compliance with below daily alcohol limits.
Please ensure you list both your full name and room number on your order to ensure we are able to deliver your items.
Delivery of alcohol is permitted and will be limited to 1 bottle of wine or 6 beers or 200ml of spirit per person, per day. This total is inclusive of any alcohol ordered via hotel minibar as well as external deliveries.
Any overage in alcohol ordered will be stored by the hotel for delivery on a later day or collection at checkout, please call reception on “9” to have your stored alcohol delivered at your convenience (available once daily only).
Cigarettes: As we are a fully non-smoking hotel, no cigarettes will be delivered to your room during your stay. Any cigarettes you order will be stored for you and available for collection upon your departure.
Anything with a flame/heating element/fire risk: This includes candles, matchsticks, lighters, toasters, hot-plates, sandwich presses etc. This is to ensure fire safety of all guests and team members. All deliveries will be inspected for these items, they will be stored for you and available for collection upon your departure.
Nebulisers, humidifiers and fans: In line with guidelines issued by the Clinical Excellence Commission (CEC); nebulisers, humidifiers and fans are not allowed inside hotel quarantine rooms. This is intended to minimize the potential risk of causing airborne transmission of the virus. If you have any health concerns regarding this policy, please speak with the nursing team for more information.
WOOLWORTHS Priority Online Ordering
“To ensure vulnerable customers in the community have access to delivery services at this time, we will be providing a Priority Assistance service with dedicated delivery windows.”
Applications for priority assistance may take up to 24hrs to be reviewed by Woolworths.
COLES Priority Online Service
“To ensure that we can provide grocery items to the most vulnerable and those isolated during this time of unprecedented demand, we are giving some customers priority access to our online home delivery service.”
HATCH Located just downstairs in Railway Square & with a 4.9 google rating. Hatch is a local favourite for coffee, bacon & egg rolls and grilled halloumi wraps. Peruse their food menu online: hatchespresso.orderble.menu and text the team directly for deliveries mon-fri from 6am to 2pm – 0415917545
ACRETTE Located just across the street. Check out their menu and call Angela on 0449255571 to order between 6:30AM-7PM Monday to Friday.
Please note, exercise equipment will need to remain in the room at least 48 hours prior to departure after the room has been deep cleaned. This is to ensure that items are fully sanitised in line with the public health order. Most equipment rental companies factor this into their charge but please ensure this is communicated at time of booking.
Turbo Studios – Treadmill, Bike, Weights etc. https://turbo-studio.booqable.shop/
Gymtel – $99 | 14 Days | Includes Delivery & PickUp – https://gymtel.fitness/shop/rental/
A FULL GYM IN A BAG – 14 Day Quarantine Rental – Suspension trainer, Yoga mat, Resistance tubes, Booty bands, Sliders, Foam roller, Ab wheel, Massage ball, Latex bands.